FAQs (Frequently Asked Questions)

Frequently Asked Questions (FAQs)

Booking & Reservation

  • Q: How do I book a car with Avana Rental?

    • A: You can easily book directly through our website! Simply select your desired car, choose your pickup and return dates and times, and complete the secure online checkout process.

  • Q: What is included in the rental price?

    • A: Our prices typically include  unlimited kilometers, standard insurance, all taxes. A baby seat is also included FREE of charge with every rental for your convenience! . Optional extras like GPS or additional insurance can be added during booking.

  • Q: Can I modify or cancel my reservation?

    • A: Yes, you can. Please refer to our Terms & Conditions. Cancellations made 48 hours before pickup are fully refundable

Pickup & Return

  • Q: Where can I pick up and return my rental car?

    • A: Our primary pickup and return location is International Tirana Airport (Rinas), Durrës Port and Kamza Bus Terminal.

  • Q: What documents do I need to bring for pickup?

    • A: Please bring your valid driver's license, a valid form of identification (passport or national ID card), and a major credit card in the primary driver's name for the security deposit.

  • Q: What is your fuel policy?

    • A: We operate on a Full-to-Full fuel policy. This means you will receive the car with a full tank, and we ask that you return it with a full tank.

  • Q: What happens if I return the car late?

    • A: Please contact us immediately if you anticipate a late return. Unannounced late returns may incur additional charges. [State your specific policy, e.g., "A grace period of X minutes is usually granted, after which an extra day's rental may be charged."].

Requirements & Insurance

  • Q: What is the minimum age to rent a car?

    • A: The minimum age to rent a car is  Age 21 years old. Drivers under21 may be subject to a young driver surcharge.

  • Q: Is insurance included in the rental?

    • A: Yes, our rentals include [mention type of insurance, e.g., "basic third-party liability insurance"]. You will have the option to purchase additional coverage for [mention what extra coverage protects against, e.g., "collision damage waiver (CDW) with reduced excess"] during the booking process.

  • Q: Do I need an International Driving Permit (IDP)?

    • A: If your driver's license is not issued in Albania/EU or an accepted language like English, an International Driving Permit (IDP) is required along with your valid national driver's license.

  • Q: Do I need a credit card to rent a car? A: Yes, a valid credit card in the primary driver's name is required at pick-up for the security deposit. We accept Visa, MasterCard, American Express etc. While the rental fee can be paid by  acceptable payment methods like debit card, cash if applicable, once you confirm this], the security deposit must be authorized on a credit card.